January 18, 2012, 9:00 AM PST
Takeaway: Ryan Boudreaux explains why ROT (redundant, outdated, trivial) content is bad for your website and provides some tips to get rid of it.
“R” is for RedundantThis is characterized by content that is verbose or unnecessarily repetitious in expressing ideas, thoughts, and concepts. An example of redundant content would be having four web pages, each linked or bread crumbed from four other web pages and all representing the same, similar or related content and information.
“O” is for OutdatedIncludes content that is no longer in use, currently inaccurate, or otherwise antiquated. An example of outdated content might include several links to PowerPoint presentations that were part of a seminar for a regional conference dating back to 2004 — and it is a good bet that most of the content on those presentations is outdated and no longer relevant to contemporary standards or operations for the organization.
“T” is for TrivialAny content that is of little importance or value, and is considered insignificant to the overall scheme or purpose doesn’t help your website. An example of trivial content would include specific local city information for a conference or event which occurred several months or years ago and has no value today. A specific example would be the event times and information about after hour activities for attendees of the conference, such as a restaurant location, directions, and special menu selections.
Why it’s badThe problems with ROT are numerous, including creating confusion for visitors and eroding user confidence with multiple versions or outdated content. It can cause problems with internal searches resulting in multiple results of the same content. It is costly to maintain multiple copies of the same content, especially with the costs of backup and data storage. And ROT can cause issues when migrating to a new look and feel, or into a new CMS. Removing the ROT can improve performance and the total user experience, and helps simplify the effort when adopting a new web strategy,
Attacking the ROTWhen you know your content, you can manage your content. Several ways to approach the ROT include taking a manual content inventory, incorporating a web diagnostic tool, or utilizing other web analytics tools to sort out the fray.
- You can start with a content inventory using a simple spreadsheet and recording all relevant information for each URL or web page to include a link ID, link name, the link URL, document type, topics and keywords, owner, and ROT.
- Larger sites can use tools such as Accenture Digital Diagnostics Engine, which measures and evaluates the characteristics of a website, including the factors that contribute to better user experience and total website effectiveness. This tool is currently used by federal agencies such as the US Department of Health and Human Services (HHS), the US Environmental Protection Agency, and Microsoft Windows Azure platform.
- WebMan is a tool designed for web managers and is a content centric-CMS tool. The complete modeling of a website starts with modeling the content, not the pages. WebMan uses a process called content engineering, where after the content is set, one starts to define the publishing of the content.
- Make identifying and attacking the ROT a part of your checklist before major migrations or look-and-feel updates. This will ensure your content is cleaned up and makes for an easier and faster transition.